Terms & Condtions policy
Mid Ulster Climbing Frames
Last updated: 04 November 2026
1. About Us
This website is operated by Mid Ulster Climbing Frames Ltd, a limited company operating in Northern Ireland.
Business address: 42A Knockadoo Road, Moneymore, Magherafelt, BT45 7UE
Email: info@midulsterclimbingframes.co.uk
Telephone: 07709 303165
Company registration number: NI728684
Registered office: 42A Knockadoo Road, Moneymore, BT45 7UE
By placing an order through our website, you agree to these Terms & Conditions. Nothing in these terms affects your statutory consumer rights.
2. Products and Descriptions
We aim to provide accurate product descriptions, images, dimensions, specifications and prices.
Colours, finishes and appearances may differ slightly from images displayed online.
Customers should carefully check dimensions, age recommendations, safety guidance and installation or assembly requirements before purchasing.
Product availability may change without notice.
3. Prices and Payments
All prices are displayed in pounds sterling (£).
The total price payable will be confirmed before checkout online or payment is taken.
Payment for online purchases is required when placing an order using the available payment methods.
We reserve the right to correct genuine pricing errors. Where an error affects an order, we will contact the customer before accepting or fulfilling it and offer the option of proceeding at the correct price or receiving a refund of any payment already taken.
4. Orders
Once an order is placed online, an acknowledgement will be sent to the email address provided.
An order is accepted when we issue an order acceptance or collection confirmation.
Orders are subject to product availability. If an item is unavailable, we will contact the customer and offer an appropriate alternative or a full refund.
5. Click & Collect
We currently operate a Click & Collect service for products purchased directly through our website.
Collection Address:
42A Knockadoo Road
Moneymore
Magherafelt
BT45 7UE
Collection is available by prior arrangement.
Customers should ensure they have suitable transport for larger products.
Further information is available in our Shipping & Collections Policy.
6. Climbing Frames and Enquiry-Based Products
Certain products, including climbing frames and outdoor structures, are available through an enquiry and quotation process due to the customisation and bespoke nature of the process rather than direct online checkout.
Submitting an enquiry does not constitute a confirmed order.
Product specifications, pricing, payment requirements, installation and collection or delivery arrangements will be confirmed individually.
Customers will be informed of the applicable terms and statutory cancellation rights before entering into a contract.
7. Delivery and Installation
Standard delivery is not currently offered at online checkout.
For enquiry-based products, any delivery and installation arrangements and charges will be discussed and agreed before ordering.
Only trained Mid Ulster Climbing Frames personnel carry out installation of play frames and outdoor structures. Frames are generally concreted into the ground for stability; installation onto concrete or tarmac is also possible.
A limited number of our play frames are available for DIY installation with instructions. Please enquire with us if this is of interest.
8. Cancellations, Returns and Refunds
We want you to be completely satisfied with your purchase. Whether you shop with us in person or online, our policy is designed to be fair, clear and fully compliant with UK consumer laws.
If your item is faulty, damaged or incorrect
If an item you purchase is faulty or not as described or not fit for purpose, you are entitled to the following:
Within 30 days- a full refund back to your original payment. After 30 days – Repairs or replacements depending on the warranty of the individual item.
Proof of purchase – Please provide your receipt, order confirmation email or bank statement showing the transaction.
You change your mind
For online orders you have 14 days from the day your order is delivered to notify us that you want to return your item, with a further 14 days provided for you to return the item to us. You will be responsible for the cost of returning the item.
For in-person purchases we offer a 14-day exchange or store credit on items unused and not assembled.
Conditions for change of mind returns – The item must be:
Unused, unaltered and in its original condition
Complete with all original tags and packaging intact
Returned with valid proof of purchase
Items excluded from change of mind returns- Bespoke & Custom Play Equipment & Custom Structures:
Because our play frames, climbing towers, playhouses and outdoor structures are custom-built, made to measure or personalized to your specific dimensions and specifications they are exempt from the 14-day online cancellation and change of mind cooling off period. Your order may not be cancelled, amended or refunded if you change your mind or your order does not fit your space due to your measuring error.
Please note that we use high-quality pressure treated structural timber. Natural characteristics of outdoor wood- such as superficial cracks, splits, knots and minor warping caused by changes in outdoor humidity are completely normal, do not affect the structural integrity of the play frame and are not classified as manufacturing defects. Your statutory rights remain fully protected under the Consumer Rights Act 2015. If any custom element is structurally faulty, damaged we will promptly repair or replace the affected component.
Bespoke Order Deposits- For all custom built playframes and bespoke structures, a non-refundable deposit is required to secure your booking and initiate the order. Because these items are tailored to your requirement, this deposit is immediately used to procure raw materials and dedicate manufacturing time. Whilst we will try and accommodate amendments customers may have, if you choose to cancel your bespoke order after production or material cutting has begun, your deposit may be forfeited to cover the material and labor costs incurred.
9. Product Safety
Our products must be used in accordance with their manufacturer's safety instructions and guidance.
Customers should consider age suitability, adult supervision, suitable installation locations and the appropriate use of outdoor play equipment.
We recommend regularly inspecting outdoor play equipment and following the manufacturer's maintenance instructions.
10. Warranties
Certain products carry manufacturer warranties or additional guarantees, which do not replace statutory consumer rights.
For Play frames and playhouses, Mid Ulster Climbing Frames offers an eight-year anti-rot guarantee on timber posts, conditional on appropriate ongoing maintenance. Annual washing and treatment of play frames and outdoor structures are recommended.
Play frames and playhouses installed by the Mid Ulster Climbing Frames team carry a two-year warranty against applicable manufacturing defects. Please note that modifications or relocations by third parties may void your warranty.
Accessories carry a one-year warranty against manufacturing faults, excluding weather damage and accidental damage. Statutory consumer rights remain unaffected.
Peg Perego Products are supplied with a two-year guarantee. Peg Perego products (with exception of batteries which carry a 3 month warranty) are guaranteed for a period of 24 months from the date of purchase against manufacturing faults and material defects when the product is used correctly according to the manufacturer’s instructions. The manufacturer’s warranty is not transferrable, only the original purchaser can make a claim.
The manufacturer’s warranty covers the following - All manufacturing defects relating to our wheeled goods range and accessories.
The warranty does not cover:
Damage caused by normal wear and tear
Abnormal Use
Corrosion or rust on the wheels and chassis due to extreme environmental conditions, including high humidity, salt spray, ice or snow or due to insufficient maintenance.
Incorrect assembly or the installation of a third-party part or accessory not compatible with the original design.
Accidental or intentional damage, abuse or neglect.
Improper storage and care of the product
If purchased second hand or from an unauthorised reseller.
When the product has not been used for normal use and in accordance with the manufacturer’s instructions.
If a repair or modification has been carried out by an unauthorised party or if the product has been dismantled with no authorisation from Peg Perego.
BERG products carry manufacturer warranties with terms, durations and coverage varying by products and component. Details are supplied with your product and are available on the product page. Manufacturer warranties are in addition to and do not replace or reduce your legal rights. As an official BERG dealer we will handle warranty claims on your behalf.
11. On Site Installation Requirements
Ground Conditions- The installation area must be flat, level and clear of tree roots, stumps, roots, rock and debris. We do not provide landscaping or ground levelling services.
Hazards & Utilities – You must identify and warn us of any underground pipes, electrical cables or overhead obstructions.
Access – Clear unobstructed access from our vehicle to the site must be provided
Aborted visits- If our team arrives and the site is unlevel, unsafe or inaccessible the installation will be postponed, and you may be charged an aborted installation fee to cover labor and transport costs.
Post installation- Please contact us if a play frame or outdoor structure requires relocation at any stage. Any modifications or relocations by third parties will void structural warranties.
12. Liability
We are responsible for foreseeable losses caused by our breach of contract or failure to use reasonable care and skill. Nothing excludes liability for death or personal injury caused by negligence, fraud or liability that cannot lawfully be excluded.
13. Complaints
Contact info@midulsterclimbingframes.co.uk or 07709 303165 if you have problems relating to our services. We aim to respond fairly and promptly.
14. Governing Law
These Terms & Conditions are governed by the laws applicable in Northern Ireland.
15. Changes to These Terms
We may update these terms. The terms applicable to an order are those supplied when the contract was made.